Terms and Conditions Duty Free

1. Definitions

All the references to “you, your and buyer” means you. “We, us, our, 20/Vin Duty Free and Seller” means Grays Inc. Ltd operating its 20/Vin Duty Free services through its approved outlet(s) and from the website. “The site” or “the website” means https://vsv.mu/duty-free/ “Product(s)” refers to the goods that can be purchased on the website. “Products purchased” refers to the Product(s) purchased on the website.

2. Introduction

This site is operated by Grays Inc. Ltd, a company, incorporated under the laws of the Republic of Mauritius, bearing registration number 61754 and having its registered office at Beau-Plan, Pamplemousses, 21001, Mauritius.

Grays Inc. Ltd is licensed by the Mauritius Revenue Authority (MRA) under the Deferred Duty and Tax Scheme (DDTS), under the provisions of the Customs Act and Customs Regulations 1989 with effect from 29th Janvier 2018.

We reserve the right to amend the Terms and Conditions set out here at any time with or without prior notice to you. The amended terms will automatically apply from the date of posting. If after having read and for any reason you do not agree or cannot abide by these Terms and Conditions, including our Privacy Policy, please exit the site immediately.

This service is offered to any passenger holding a valid travel ticket departing from the Republic of Mauritius to an international destination.

By visiting our site and/or purchasing on the site, these terms and conditions shall apply and you agree to accept such terms and conditions. (The “Terms and Conditions”). 

3. About You

  1. By agreeing to these Terms and Conditions, you represent that you are at least eighteen (18) years of age and hold the legal capacity to enter into an agreement with us.
  2. You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).
  3. You must not transmit any worms or viruses or any code of a destructive nature.
  4. A breach or violation of any of the Terms and Conditions will result in an immediate termination of your transactions with us.

To use the site, you must:

  1. Be of legal drinking and smoking age in the country from which you are accessing the site.
  2. Have a credit card that we accept when purchasing on the site.
  3. Be authorized to use that credit card (the card should be either in your name or you should have the permission of the owner to use it).


4. Registration


  1. To purchase a product, you must create an account on our website
  2. When creating an account, you must provide accurate and complete information about yourself.  You are solely responsible for ensuring that details submitted to us when ordering any product are correct.
  3. You agree to update your information when necessary to maintain its truth and accuracy.
  4. You are entirely responsible for maintaining the confidentiality of your account information, including your password. You are responsible for any consequences of unauthorized access to your account due to your disclosure of your account information to any third party.

5. Order and Payment

  1. All the prices listed on the website are in Euros, unless otherwise indicated.
  2. We accept orders at a minimum of 48 hours prior to your date of departure.
  3. There is no restriction regarding the quantity of products you can order on the website. However, be aware that your country of destination has probably an allowance regarding alcohol and cigar products. You will have to declare your Product(s) purchased in your country of destination and pay any tax if required.
  4. You will have the opportunity to review your order at any time while you are shopping and before you checkout.
  5. Your order constitutes an offer by you to purchase the product(s) from 20/Vin Duty Free for the price (s) displayed on the site.
  6. In accordance with the regulations in Mauritius, we must ensure the validity and accuracy of the information related to your passport and flight ticket. During the checkout stage, you will be asked to provide your passport number and flight number.
  7. After placing your order, you will receive your receipt by email. Please keep your receipt as it constitutes a proof of payment, and you will have to present it at the Mauritius Chamber of Commerce and Industry (MCCI) Tax Refund Counter at the airport to collect your Product(s) purchased.

6. Delivery and Collection

  1. Delivery is free of charge. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
  2. The Product(s) purchased will be delivered in a sealed bag as a hand luggage, at least 3 hours before your departure.
  3. . The Product(s) purchased will be delivered at Sir Seewoosagur Ramgoolam (SSR) International airport departure, after the passport and security control, at the Mauritius Chamber of Commerce and Industry (MCCI) Tax Refund Counter on presentation of the duty free sales receipt, your identification and boarding card. We shall not be liable if you do not collect your order.
  4. It is your responsibility to inform us sufficiently in advance if your flight has been rescheduled to an earlier or later date.

Delayed flights: If your flight is delayed, your order will remain available at the MCCI counter for the new departure time as advised by your airline.

Cancelled Flights: Your order will remain available at the MCCI counter for the new flight scheduled by your airline.

Missed Flights: Please note that if we do not hear from you within twenty-four (24) hours after your scheduled departure time, the MCCI Tax Refund Counter will hand over your order to the Mauritius Revenue Authority at the airport.

Early Flights : Please get in touch with us at dutyfree@grays.mu as soon as you become aware of your change in flight time.

7. Returns, Refunds and Cancellations

We do not accept returns or exchanges.


Full Refunds

  1. You will receive the full amount of your purchase as a refund, using the original method of payment, in the following circumstances: if your order has not been delivered at the MCCI counter before your departure
  2. if when collecting your order, all your Products purchased are broken or  deteriorated, in which case, do not take delivery of it and inform us at dutyfree@grays.mu.

Part Refunds
You will be partly refunded, using the original method of payment, in the following circumstances:

  1. If your order has been delivered at the MCCI counter and one or more product(s) is(are) missing, we will proceed with the reimbursement of the missing product(s).

No Refunds

Refunds are not applicable in the following cases:

  1. If you fail to collect your order at the MCCI counter on your departure day.
  2. If you take your order, no refund will be applicable.
  3. If you miss your flight or your flight has changed, and you fail to inform 20/Vin Duty Free within a reasonable timeframe.
  4. If your order or part of your order is confiscated by authorities in a connecting airport or at arrival in your destination country.

We do not accept cancellations except due to events outside our reasonable force and at the discretion of the management.

8. Products

We endeavor to ensure that the information provided on the products and or Products purchase are accurate. Where a depiction or image of a Product and its packaging is shown to the buyer, the parties hereto accept that such a depiction or image is representative in nature only.

All Products displayed on our website are subject to availability. We will inform you by email if a Product you have ordered is not available.

We reserve the right without prior notice to withdraw or cease any or all the Products on our website.

9. Pricing

In the event that, some of the Products on our site may be incorrectly priced, and/or an error has occurred regarding the price for any Product you have ordered with us, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to get in touch with you, we will treat the order as cancelled and you will be reimbursed.

From time to time, we may feature promotions or offers on the site. Each offer shall be subject to its own express terms.

All descriptions of Products or Products pricing are subject to change anytime without notice, at the sole discretion of us. We reserve the right to discontinue any Product at any time. Any offer for any Product made on this site is void where prohibited

10. Liability and Indemnity

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of tour website will be accurate or reliable.

You agree that from time to time we may remove the use of our website for indefinite periods of time or cancel the use of our website at any time, without notice to you.

In no case shall another, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our website or any Products Purchased using our website, or for any other claim related in any way to your use of our website or any Product Purchased, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or third-party services or any content (or Product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You agree to indemnify, defend and hold harmless another and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


11. Intellectual Property

VSV.mu owns or is an authorized user of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on the site and all other intellectual property appearing on or contained within the site including but not limited to the page design and layout and the source code.  Any unauthorized use of any materials contained on the website may violate copyright laws and trademark laws. You are welcome to print hard copies of material from the site solely for your lawful, personal and non-commercial use. All other copying in whatever form, whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent, is prohibited. All other rights are reserved.

12. Privacy

We are committed to protecting and respecting the privacy of your personal data. Our Privacy Policy sets out how we will use your information. You can access it here.

13. Contact Us

Questions, comments or requests regarding these terms and conditions should be addressed to dutyfree@grays.mu

14. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our website (or any part thereof).

16. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Mauritius.